NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Name

Capella university

NURS-FPX 4050 Coord Patient-Centered Care

Prof. Name

Date

Care Coordination Presentation to Colleagues

Hello everyone, I am —-, a care coordinator and nurse. The agenda for today’s discussion is to highlight the primary principles of care coordination. I will outline approaches for bonding with patients and their families in care coordination and the impact of change management factors on patient experience. Later, I will explain the importance of ethical decision-making in care-coordinated plans and the influence of healthcare regulation’s provision on patient outcomes and experiences. Lastly, I will raise awareness of the nurses’ contribution to care coordination and continuity. Let’s discuss each element one by one. 

Effective Approaches for Collaborating with Patients and their Families

Care coordination delivers holistic, high-quality patient care through shared decision-making and interdisciplinary team collaboration. One essential element of successful care coordination is patients and their families’ active participation in collaborating with the healthcare workforce. Various strategies can enhance their buy-in and result in effective coordination.

These strategies vary from patient to patient. Some require drug-specific education approaches to enhance their literacy level on medication and diseases. Others require culturally competent strategies and have culturally sensitive backgrounds (Sharifi et al., 2019). The drug-specific educational strategies include using plain and unambiguous language to elucidate complex medical information such as the drug’s mechanism of action, how it will alleviate a patient’s suffering, medication time, and drug-drug and drug-food interactions. Using layman’s language will ensure patients and their families understand the information regarding their medications and improve medication adherence (Delavar et al., 2020).

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Furthermore, educational brochures or PowerPoint can be crafted to help patients and their families understand prescribed drugs, their purpose, proper administration, and potential side effects. The targeted patient education will ameliorate adherence behaviors toward medication and achieve desired health outcomes (Delavar et al., 2020). The culturally competent strategies include training healthcare professionals on delivering care treatments while considering patients’ cultural values and norms in cultural competence training sessions (Sharifi et al., 2019). They must respect the diverse backgrounds of patients while creating coordinated care plans.

Additionally, patients and their families’ engagement is enhanced by inquiring about their cultural values and backgrounds to take them into account and make care coordination plans that suit their preferences. Ultimately, healthcare professionals will respect cultural values and beliefs and deliver culturally competent care to achieve the desired health outcomes (Handtke et al., 2019).

Change Management and Patient Experience

Now, I will discuss significant change management aspects that influence certain elements of patient experience. But first, I would like to clarify the terms patient experience and satisfaction. Patient experience includes interactions within the healthcare organization from the initial course of treatment until discharge. Patient satisfaction refers to meeting the patient’s expectations of care during the entire journey of care treatments. Healthcare organizations must turn patient experience into patient satisfaction by providing holistic and coordinated care (Larson et al., 2019).

Achieving care coordination requires change within management, such as staff training and competency, technology integration and implementing feedback, and continuous improvement. These aspects of change management contribute to better patient experience and enhance satisfaction. For this purpose, the change management model of ADKAR is applicable in bringing positive change within the healthcare system. The ADKAR model stands for Awareness, Desire, Knowledge, Ability, and Reinforcement (Sällström & Johansson, 2022).

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

It is essential to evaluate the competency of healthcare professionals in delivering high-quality care treatments to patients. Healthcare staff must be efficient in providing ethically correct and competent care with the help of adequate training. These qualities will contribute to a positive patient experience. Technology integration can further augment the patient experience, including telemedicine, electronic health records, and patient portals. This will enhance patients’ engagement and experience as they acquire care treatments conveniently with immediate and enhanced access and communication.

Lastly, changes within management regarding implementing systems that gather patient feedback and commit to continuous improvement based on their experiences could potentially improve patient’s experience. As these changes within management can improve the delivery of high-quality and direct patient-centered care, patient experience is ultimately improved (Sällström & Johansson, 2022). These aspects of care are highly valued by patients where their preferences are considered in care treatments and access to healthcare information is enhanced. 

Care Plans and Ethical Decision-Making

Coordinated care interventions must be crafted considering the ethical standards of care, as ethical issues affect the goal of these plans. For instance, the ethical issues of confidentiality and privacy are raised when the exchange of healthcare information is required among interdisciplinary teams to deliver coordinated care. Furthermore, ethical issues due to the poorly implemented principle of informed consent can also be encountered in care coordination. Multiple treatments and strategies must be performed, which can be challenging when a multidisciplinary team is involved (Sällström & Johansson, 2022).

Considering these challenges, making coordinated care interventions on the grounds of ethical decision-making is crucial. In ethical decision-making, the principles of patient autonomy, informed consent, and secure, protected health information of patients. By implementing ethical decision-making of coordinated care plans, the coordinated care plans can result in logical positive implications and better consequences. 

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

When coordinated care plans are based on patient autonomy and involved in decision-making, it leads to informed consent and patient-oriented care. This enhances the patient’s adherence to the treatment plan and patient satisfaction as their health outcomes improve. Similarly, ethical principles of beneficence (Doing Good) and non-maleficence (Do Not Harm) integrated into care coordination improve patient-provider relationships and promote patient’s well-being. This leads to improved quality of care and patient health outcomes and fosters a healthcare environment with compassion and care (Sällström & Johansson, 2022).

The underlying assumptions that direct decision-making includes are that healthcare professionals have an innate duty to provide ethically correct care treatments and improve patients’ health outcomes. Furthermore, it is assumed that patients have the right to acquire the best care treatments from healthcare organizations that do not harm them and promote their well-being in all circumstances. 

Healthcare Policy Provision’s Influence on Outcomes and Patient Experiences

In this portion, I will particularly emphasize the policy provision of the Health Information Technology for Economic and Clinical Health (HITECH) Act. The HITECH Act emphasizes the adoption of Electronic Health Records (EHR) within healthcare systems to facilitate care coordination and improve health outcomes. By implementing EHR within healthcare setups, the staff can share and access health information at one glance. This will lead to a reduction in treatment errors due to communication gaps and improve coordination of care. Moreover, EHR use enables better-informed decision-making immediately, improving emergency health outcomes. Furthermore, providing patients access to EHRs to improve communication can enhance patient-provider engagement and enable more efficient care. This will ultimately lead to improved quality health outcomes and positive patient experience (Tutty et al., 2019).

Nurses’ Significant Contribution towards Coordination and Continuum of Care

Now, in this final section of my presentation, I will enlighten you all with the striking roles of nurses in the coordination of care and its continuum. They overcome communication barriers between primary care physicians and patients (Güner & Ekmekci, 2019). As the forefront healthcare workforce in providing care treatment, nurses gather valuable insights into patients’ daily health status and inform physicians. They also advocate for patient education and promote care coordination among patients by empowering them with increased knowledge of their health condition. This leads to better adherence behaviors towards treatment plans.

Furthermore, nurses play an essential role in the transition of care points where a continuum of care is massively needed to prevent patient harm. Nurses support care coordination by following ethical principles of care and nursing standards where the patient’s well-being is prioritized. Lastly, they regularly meet with interdisciplinary teams to ensure continuity of care coordination among patients. Considering these examples and discussions, we must embrace these roles in our nursing practices and contribute towards better and coordinated care provision with an adequate continuum (ProQuest, 2019). 

Conclusion

Healthcare organizations that provide coordinated care have improved patient experiences. For this purpose, I conveyed through this video recording that nurses must engage with patients through effective collaborative strategies. Moreover, I shared several change management aspects, such as staff training, continuous improvement, and technology integration. These aspects improve the patient experience. Then, I discussed the HITECH policy provision of using EHRs to facilitate health outcomes and patient experience. Lastly, I ended my discussion by raising awareness of nurses’ role in providing care coordination and continuity.

References

Delavar, F., Pashaeypoor, S., & Negarandeh, R. (2020). The effects of self-management education tailored to health literacy on medication adherence and blood pressure control among elderly people with primary hypertension: A randomized controlled trial. Patient Education and Counseling, 103(2), 336–342. https://doi.org/10.1016/j.pec.2019.08.028 

Güner, M. D., & Ekmekci, P. E. (2019). A survey study evaluating and comparing the health literacy knowledge and communication skills used by nurses and physicians. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 56, 004695801986583. https://doi.org/10.1177/0046958019865831 

Handtke, O., Schilgen, B., & Mösko, M. (2019). Culturally competent healthcare – A scoping review of strategies implemented in healthcare organizations and a model of culturally competent healthcare provision. PLOS ONE, 14(7), 1–24. https://doi.org/10.1371/journal.pone.0219971 

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Larson, E., Sharma, J., Bohren, M. A., & Tunçalp, Ö. (2019). When the patient is the expert: Measuring patient experience and satisfaction with care. Bulletin of the World Health Organization, 97(8), 563–569. https://doi.org/10.2471/blt.18.225201 

ProQuest. (2019). Care coordination: Roles of registered nurses across the care continuum – proquest. www.proquest.com. https://www.proquest.com/openview/efc8dc84b9840eb7f50a544eeb839e7a/1?pq-origsite=gscholar&cbl=30765 

Sällström, C., & Johansson, I. (2022). Nurses’ conceptions of older people’s participation in coordinated discharge care planning . International Journal of Person Centered Medicine, 10(2), 33–54. https://doi.org/10.5750/ijpcm.v10i2.1057 

Sharifi, N., Adib-Hajbaghery, M., & Najafi, M. (2019). Cultural competence in nursing: A concept analysis. International Journal of Nursing Studies, 99(1). https://doi.org/10.1016/j.ijnurstu.2019.103386 

Tutty, M. A., Carlasare, L. E., Lloyd, S., & Sinsky, C. A. (2019). The complex case of ehrs: Examining the factors impacting the EHR user experience. Journal of the American Medical Informatics Association, 26(7), 673–677. https://doi.org/10.1093/jamia/ocz021