NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Name

Capella university

NHS-FPX 5004 Communication, Collaboration, and Case Analysis for Master’s Learners

Prof. Name

Date

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Lynnette

Lakeland Medical Clinic

Hello, Lynnette! Thank you for your trust in me for leading this project. The decreased number of patients in Lakeland Medical Clinic is a severe issue that needs attention. I am excited to solve this diversity issue in our clinic through my leadership skills. It was clear from your email that this issue originated because of our staff’s inability to cope with different cultures and norms. The Haitian population is sensitive to their beliefs, values, and health practices, so healthcare workers must know how to deal with these issues (Capella University, n.d.). We should work on the cultural responsiveness of our staff members to make Haitian patients comfortable at the Lakeland clinic.

To deal with this project diversity issue, a leader should have effective communication, conflict management, employee motivation, critical thinking, decision-making, and relationship-building skills (Stephen, 2024). A leader should be able to communicate effectively with project members in a good and clear tone. A leader must be able to solve conflicts that arise from diversity issues (Abbas, 2021). Workers may get demotivated because this issue is complex and time-consuming. So, a leader must have the motivational ability to keep the workers motivated.

Critical thinking and quick decision-making abilities are also crucial in leaders. In this minority-related issue, a leader must have the skills to build good relations with others, including employees and patients (Munna & Munna, 2021). These qualities of effective communication, conflict management, employee motivation, critical thinking, decision-making, and relationship-building are crucial for addressing diversity issues within the Lakeland Medical Clinic. They enable staff members to navigate cultural differences, maintain motivation amidst challenges, and foster positive relationships with colleagues and patients.

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

A leader that I would choose to lead such a project on diversity issues would be Dr. Kimberlydawn Wisdom, Senior VP of community health and equity and officer of chief wellness and diversity at Henry Ford Health System. She is among the top 25 minority leaders working with the American Medical Association under the supervision of Dr. Lisa E. Harris. Dr. Wisdom is the first doctor to achieve the Dr. Ruth J. Temple Award because of her efforts to improve the healthcare system for minorities. She plays a crucial role in diverse hiring that reduces treatment issues. Dr. Wisdom’s approach is a perfect example of a coaching leadership style. She worked with the team to provide the best treatments to minorities and diverse patient groups in a healthcare setting.

There are some similarities and differences in Dr. Wisdom’s leadership style (Gooch, 2022). The similarity lies in both Dr. Wisdom’s and my emphasis on promoting diversity in hiring healthcare professionals, aiming for a culturally competent workforce at the Lakeland clinic (Gooch, 2022). However, a dissimilarity emerges in Dr. Wisdom’s extensive recognition of her efforts compared to my relatively early stage in leadership (Gooch, 2022). As she promoted diversity in hiring healthcare professionals, it would be helpful in the Lakeland clinic. Moreover, I would like to work through transformational leadership and coaching styles. Making the already present staff culturally competent will help gain the comfort of Haitians.

Working as a leader of a diversity issue project at Lakeland Medical Clinic, I would use the skills from transformational and coaching leadership models. My primary role as a leader for this project is to build a communication bridge between the hospital staff and Haitian patients. This approach will create trust between these stakeholders (Perez, 2021). Training healthcare workers to build relationships with patients and improving their communication skills to gain patients’ trust are two crucial approaches that I will focus on as a project leader. Following the transformational and coaching model,

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

I will communicate openly with all staff members about the issue and its solution. Moreover, I will participate in all the activities with other workers as coaches do. As the leader of the diversity project at Lakeland Medical Clinic, I will utilize transformational and coaching leadership models to foster effective communication and trust-building between hospital staff and Haitian patients. By providing training to enhance healthcare workers’ relationship-building and communication skills, and actively participating in all project activities alongside the team, the diversity issue and promoting inclusivity within the clinic will be addressed (Susanto & Sawitri, 2022). 

Collaboration is an essential factor for an effective professional team. Mutual trust and teamwork are required for collaboration. This trust and teamwork can be achieved through effective communication (Abbas, 2021). Another approach that can help in this regard is the internal inquiry of the team in which they will be asked about their performance and its outcomes. Training sessions can be conducted for these team members in case of low performance. It can effectively foster collaboration by promoting accountability, improvement, and mutual trust within the team (Stoller, 2020). Diversity issues here arise because of language barriers between workers and Haitians; the difference in culture and norms is another reason.

My approach in this project will be to conduct training sessions for workers on diversity issues. These sessions will focus on the Haitian language and the sensitivity of staff members to their cultural norms. In addition to training sessions on diversity issues, another approach to facilitate collaboration among the professional team at the Lakeland clinic could be implementing regular team-building activities and workshops focused on cultural competency and cross-cultural communication skills. These activities would provide opportunities for staff members to engage with one another in a supportive environment, fostering understanding, empathy, and teamwork across diverse backgrounds and perspectives  Another approach I will use is changing the Lakeland clinic’s hiring policy. During hiring, locals will be given priority besides qualifications and experience. In this way, Haitians will be more satisfied.

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

By implementing a comprehensive strategy that combines effective leadership, training initiatives, and inclusive hiring practices, I am confident that we can address the diversity issues at Lakeland Medical Clinic and create a more welcoming and culturally responsive environment for all patients. I look forward to collaborating with you and the entire team to drive positive change and ensure that every individual receives the highest quality of care regardless of background. Together, we can transform challenges into opportunities and make a meaningful difference in the lives of our patients and the community we serve.

References 

Abbas, J. (2021). Crisis management, global healthcare challenges and opportunities: The intersection of the COVID-19 pandemic and global health emergency. Research in Globalization, 3. https://doi.org/10.1016/j.resglo.2021.100037 

Capella University. (n.d.). NHS5004 Communication, collaboration, and case analysis for master’s learners. Www.capella.edu. Retrieved April 7, 2024, from https://www.capella.edu/CourseDescr/CourseDescriptionInfo.aspx?CourseNo=NHS5004 

Gooch, K. (2022). Henry Ford Health’s Dr. Kimberlydawn Wisdom recognized for health equity efforts. Www.beckershospitalreview.com. https://www.beckershospitalreview.com/health-equity/henry-ford-health-s-dr-kimberlydawn-wisdom-recognized-for-health-equity-efforts.html 

Munna, A., & Munna, A. (2021). Strategic management, leadership and staff motivation: Literature review. International Education and Culture Studies, 1(1), 21–29. https://repository.uwtsd.ac.uk/id/eprint/1857/ 

NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

Perez, J. (2021). Leadership in healthcare: Transitioning from clinical professional to healthcare leader. Journal of Healthcare Management, 66(4), 280–302. https://doi.org/10.1097/jhm-d-20-00057 

Stephen, J. S. (2024). Skills and strategies for communication. Springer Texts in Education (Online), 157–172. https://doi.org/10.1007/978-3-031-54439-2_11 

Stoller, J. K. (2020). “How I do it”: Building teams in healthcare. Chest, 159(6). https://doi.org/10.1016/j.chest.2020.09.092 

Susanto, P. C., & Sawitri, N. N. (2022). Coaching, mentoring, leadership transformation and employee engagement: A review of the literature. Dinasti International Journal of Education Management and Social Science, 4(2), 297–308. https://doi.org/10.31933/dijemss.v4i2.1591