NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues
NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues Name Capella university NURS-FPX 4050 Coord Patient-Centered Care Prof. Name Date Care Coordination Presentation to Colleagues Hello everyone, I am —-, a care coordinator and nurse. The agenda for today’s discussion is to highlight the primary principles of care coordination. I will outline approaches for bonding with patients and their families in care coordination and the impact of change management factors on patient experience. Later, I will explain the importance of ethical decision-making in care-coordinated plans and the influence of healthcare regulation’s provision on patient outcomes and experiences. Lastly, I will raise awareness of the nurses’ contribution to care coordination and continuity. Let’s discuss each element one by one. Effective Approaches for Collaborating with Patients and their Families Care coordination delivers holistic, high-quality patient care through shared decision-making and interdisciplinary team collaboration. One essential element of successful care coordination is patients and their families’ active participation in collaborating with the healthcare workforce. Various strategies can enhance their buy-in and result in effective coordination. These strategies vary from patient to patient. Some require drug-specific education approaches to enhance their literacy level on medication and diseases. Others require culturally competent strategies and have culturally sensitive backgrounds (Sharifi et al., 2019). The drug-specific educational strategies include using plain and unambiguous language to elucidate complex medical information such as the drug’s mechanism of action, how it will alleviate a patient’s suffering, medication time, and drug-drug and drug-food interactions. Using layman’s language will ensure patients and their families understand the information regarding their medications and improve medication adherence (Delavar et al., 2020). NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues Furthermore, educational brochures or PowerPoint can be crafted to help patients and their families understand prescribed drugs, their purpose, proper administration, and potential side effects. The targeted patient education will ameliorate adherence behaviors toward medication and achieve desired health outcomes (Delavar et al., 2020). The culturally competent strategies include training healthcare professionals on delivering care treatments while considering patients’ cultural values and norms in cultural competence training sessions (Sharifi et al., 2019). They must respect the diverse backgrounds of patients while creating coordinated care plans. Additionally, patients and their families’ engagement is enhanced by inquiring about their cultural values and backgrounds to take them into account and make care coordination plans that suit their preferences. Ultimately, healthcare professionals will respect cultural values and beliefs and deliver culturally competent care to achieve the desired health outcomes (Handtke et al., 2019). Change Management and Patient Experience Now, I will discuss significant change management aspects that influence certain elements of patient experience. But first, I would like to clarify the terms patient experience and satisfaction. Patient experience includes interactions within the healthcare organization from the initial course of treatment until discharge. Patient satisfaction refers to meeting the patient’s expectations of care during the entire journey of care treatments. Healthcare organizations must turn patient experience into patient satisfaction by providing holistic and coordinated care (Larson et al., 2019). Achieving care coordination requires change within management, such as staff training and competency, technology integration and implementing feedback, and continuous improvement. These aspects of change management contribute to better patient experience and enhance satisfaction. For this purpose, the change management model of ADKAR is applicable in bringing positive change within the healthcare system. The ADKAR model stands for Awareness, Desire, Knowledge, Ability, and Reinforcement (Sällström & Johansson, 2022). NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues It is essential to evaluate the competency of healthcare professionals in delivering high-quality care treatments to patients. Healthcare staff must be efficient in providing ethically correct and competent care with the help of adequate training. These qualities will contribute to a positive patient experience. Technology integration can further augment the patient experience, including telemedicine, electronic health records, and patient portals. This will enhance patients’ engagement and experience as they acquire care treatments conveniently with immediate and enhanced access and communication. Lastly, changes within management regarding implementing systems that gather patient feedback and commit to continuous improvement based on their experiences could potentially improve patient’s experience. As these changes within management can improve the delivery of high-quality and direct patient-centered care, patient experience is ultimately improved (Sällström & Johansson, 2022). These aspects of care are highly valued by patients where their preferences are considered in care treatments and access to healthcare information is enhanced. Care Plans and Ethical Decision-Making Coordinated care interventions must be crafted considering the ethical standards of care, as ethical issues affect the goal of these plans. For instance, the ethical issues of confidentiality and privacy are raised when the exchange of healthcare information is required among interdisciplinary teams to deliver coordinated care. Furthermore, ethical issues due to the poorly implemented principle of informed consent can also be encountered in care coordination. Multiple treatments and strategies must be performed, which can be challenging when a multidisciplinary team is involved (Sällström & Johansson, 2022). Considering these challenges, making coordinated care interventions on the grounds of ethical decision-making is crucial. In ethical decision-making, the principles of patient autonomy, informed consent, and secure, protected health information of patients. By implementing ethical decision-making of coordinated care plans, the coordinated care plans can result in logical positive implications and better consequences. NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues When coordinated care plans are based on patient autonomy and involved in decision-making, it leads to informed consent and patient-oriented care. This enhances the patient’s adherence to the treatment plan and patient satisfaction as their health outcomes improve. Similarly, ethical principles of beneficence (Doing Good) and non-maleficence (Do Not Harm) integrated into care coordination improve patient-provider relationships and promote patient’s well-being. This leads to improved quality of care and patient health outcomes and fosters a healthcare environment with compassion and care (Sällström & Johansson, 2022). The underlying assumptions that direct decision-making includes are that healthcare professionals have an innate duty to provide ethically correct care treatments and improve patients’ health outcomes. Furthermore, it is assumed that patients have the right